open-navigation
close-navigation
open-navigation
close-navigation

Ethical channel

At CONFREMAR GROUP we firmly believe in the importance of fostering a safe, ethical, equal and trustworthy environment for all our employees, customers and partners in general.

For this reason, we have implemented a robust Ethics Channel.
A channel where any possible non-compliance or irregularity in the organization can be reported, as described in Law 2/2023, of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption.

WHAT FACTS CAN BE NOTIFIED?

You can report through the Ethics Channel those facts that you consider may represent a breach of the legal regulations, the Code of Ethics or any internal regulations in force, such as:

  • Conduct related to fraud and corruption.
  • Conduct related to safety, health and hygiene at work.
  • Discrimination and harassment in the workplace.
  • Conduct relating to Information Security, Data Protection and Securities Markets.
  • Anticompetitive practices.
  • Conduct contrary to human rights or damage to the environment.
  • Other possible criminal or administrative violations.

MAIN CHARACTERISTICS:

Confidentiality: We understand that confidentiality is essential to encourage people to come forward.
We guarantee absolute confidentiality throughout the process and protect the identity of the whistleblower to the extent permitted by law.
This includes the ability to report anonymously.
Impartial investigation process: Once a report is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable law.
Throughout the entire process, the rights of those involved will be respected, in particular the presumption of innocence.

Protection against retaliation: We do not tolerate any form of retaliation against bona fide whistleblowers.
We are committed to safeguarding the rights and integrity of those who dare to report any wrongdoing.
We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Resolution and Follow-up: Upon completion of the investigation, we will take appropriate action to address the identified problem and, where possible, take corrective action to prevent future violations.
In addition, we are committed to keeping the complainant informed of the progress and resolution of his or her complaint, whenever possible and permitted by law.

HOW TO SEND A COMMUNICATION?

There are 2 options.

Through the co-resol app:

  1. Download the co-resol app, accepting the notifications.
    It is free and available on the App Store and Google Play.
  2. Click on the “Click here” button and then enter the code CONFREMAR.
  3. Select the channel button.
  4. Write your message being as specific as possible.
    You can attach both images and documentation.
  5. Log in or select the anonymity option.
    In either case, you must accept the Privacy Policy.
  6. Once you have completed these steps, you will receive a message acknowledging receipt of your click.
  7. Communication for click tracking will be done through a secure chat (you can access it from the chat button on the home screen of the app) until the click is closed.

Through a web page:

You can access it through this link: https://co-resol.bcnresol.com/webclick

  1. Click on the ‘Click’ button and then enter the code CONFREMAR.
  2. Select the channel button.
  3. Write your message being as specific as possible.
    You can attach both images and documentation.
  4. Log in or select the anonymity option.
    In either case, you must accept the Privacy Policy.
  5. In this case, you will receive a unique identifier code and password that you will need to save in order to maintain communication, through a secure chat, about the status of your click.
  6. Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you must enter this code and password on the home page, in the ‘Access a previous click’ button.

Important:

This Ethical Channel is not an emergency service.
This channel should not be used to report situations involving an immediate threat.
If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.